Shipping Policy

Shipping costs are as follows:

UPSable orders:

  • Starting at $11.95. Total shipping cost is based on cart size.

Freight Orders:

  • $67.95 for the first freight item. Each additional freight item is an additional charge of $23.95.

(Important: This is the "dock to dock" cost, additional services such as lift gate or inside delivery are quoted separately. See below for additional information. Contact us if you require a quote.)

Where do we ship?

We ship to the 48 contiguous United States only.  We cannot ship to Hawaii, Alaska, Puerto Rico, APO/FPO or PO Boxes.  We would absolutely love to offer this service but our distributors are not set up to do this for us so we're unable to accommodate those orders.  We're sorry for the inconvenience.

Orders shipping to a PO Box will be delayed while we contact you for a street address.  This could delay your order by 24-48 hours.

Lift Gate (non-UPSable) Delivery Information

LTL (less than truckload) deliveries are dock to dock. If no dock is present the driver will bring the merchandise to the back of the truck and it is the responsibility of the customer to lift it down to the ground and to get it inside the building. All extra services such as inside delivery or lift gate are quoted separately. Typically, a lift gate delivery costs $85 for the entire shipment regardless of how many pieces are in the shipment. This service gets the merchandise to the ground and from there it is the customer's responsibility to get it inside the building. Call 800-862-7478 for a quote on your delivery needs or email with your delivery needs and we will quote you a price. 

LTL deliveries cannot be scheduled for a specific time.  We can request they contact you before delivery.  Deliveries are made during normal business hours, Monday through Friday.

Several manufacturers orders are shipped directly from the factory so lead times vary. Call us at 800-862-7478 and we can provide an estimate of lead time. HON and Basyx furniture have lead times varying between a few days and a few weeks depending on their production schedule. Call for lead time estimates if needed. HON AND BASYX FURNITURE CANNOT BE RETURNED. THEY MANUFACTURE TO ORDER AND AS A RESULT NO RETURNS ARE ALLOWED. IF DAMAGE OCCURS IN SHIPPING THAT IS COVERED AND REPLACEMENT FURNITURE WILL BE SHIPPED AT NO CHARGE. ALERT US IMMEDIATELY IF DAMAGE IS PRESENT WHEN DELIVERY IS MADE. 

Please inspect deliveries when they arrive.  Note any damage on the bill of lading before accepting any delivery, with the driver present.  

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