Frequently Asked Questions

Frequently Asked Questions

  1. We are Tax Exempt, what do we do?
  2. Do you offer Quantity Price Quotes?
  3. What forms of payment do you accept?
  4. Where do you ship to?
  5. Do you accept Purchase Orders?
  6. When will I receive my order?

Answers...

  1. We are Tax Exempt, what do we do?

    WebOfficeMart only charges sales tax in CA and MN.  If you're in any other state then you don't have to worry about it.

    For those who are tax exempt in CA and MN, we will need to have your tax exempt certificate.  Contact us via email and we will give you instructions.  It's important to do this PRIOR to placing your order.
     
  2. Do you offer Quantity Price Quotes?

    Yes! If you are buying several of an item and it exceeds $600 we may be able to help.

    Here's what we need:
    •Item Number
    •Quantity you'd like to order
    •When do you need it?
    •Are their any delivery issues we should know about? (This is especially important if it's large items that are going to be delivered by truck.)

    We also need:
    •Your name
    •Company/Organization
    •Contact information (email and phone)

    Email information to customerservice@webofficemart.com

    We will do our best to get back to you within a few hours.  Sometimes it take a little extra research depending on the manufacturer and the shipping situation.
     
  3. What forms of payment do you accept?

    We accept Visa, Mastercard, Discover Card and American Express.  We also accept payments via Paypal.
     
  4. Where do you ship to?

    We ship to the 48 contiguous United States only.  We cannot ship to Hawaii, Alaska, Puerto Rico, APO/FPO or PO Boxes.  We would absolutely love to offer this service but our distributors are not set up to do this for us so we're unable to accommodate those orders.  We're sorry for the inconvenience.

    Orders shipping to a PO Box will be delayed while we contact you for a street address.  This could delay your order by 24-48 hours.
     
  5. Do you accept Purchase Orders?

    We do accept purchase orders that meet our requirements.

    Purchase Orders are accepted only from federal and local governmental agencies, colleges and universities, public schools, states, cities, counties or Fortune 1000 corporations.

    Purchase Orders are accepted only for orders $500 or more (before shipping).

    Terms for Purchase Orders are Net 10.  We accept purchase orders only for the convenience of being able to order and have your Accounts Payable department make the payment.  Because we are selling at extremely discounted prices we cannot extend terms outside of Net 10.  Sending us a PO means you accept these terms and that you promise to pay within ten days of receipt of our invoices.

    Purchase Orders MUST include a Contact Name, Telephone AND Email address.  PO's without this information will be delayed until we have this information.

    Email us for our fax number if you need to send your PO via this method.

  6. When will I receive my order?

    We work very hard to make sure you receive your order as quickly as possible.  Most orders received by 12 p.m. your time will ship the same day and arrive to you within one to two business days.

    There are exceptions to this rule and that's how we are able to offer the pricing we do.  Certain orders - most furniture, paper shredders, time clocks, fire files, and larger basic office supply orders, will ship directly from the manufacturer.  We work closely with a large number of manufacturers who will ship orders on our behalf and offer us very special, low pricing. Most manufacturers ship within three to seven business days, many are faster, a few are a few days slower, but in all cases it's this detail that brings you the best possible pricing.  We will always send tracking when it becomes available to us.

    If you require a certain product by a specific date it's always important to contact us before ordering.
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